Shipping
Shipping Methods and Estimated Delivery Timeline
Our dedicated shipping and logistics teams work with sellers, shippers and buyers to facilitate pickups and deliveries directly to you. We work with our shipping partners to provide a seamless end to end experience for our customers. Please note that delivery methods and times may vary based on your purchase, your location and the shipping service you select at checkout. Delivery times are estimated and cannot be guaranteed. Currently we offer one or more of the following shipping methods at checkout, depending on your purchase and your location:
Domestic Shipping
STANDARD & EXPRESS - COMPLIMENTARY SHIPPING
· Standard & Express complimentary shipping for orders has an estimated delivery of 3-7 business days from the date the order is placed.
· Complimentary shipping is provided via FedEx, UPS or DHL from the seller’s location to you and delivered to your door. Sotheby’s will provide liability coverage for property in transit subject to certain exclusions. Signature is required at delivery. For Fine Art and Interiors please allow an extra 10-15 days for delivery.
· Please note, ship times may vary based on service levels indicated on the item’s product detail page.
ARMORED - COMPLIMENTARY SHIPPING
· Armored complimentary shipping for orders has an estimated delivery of 3-7 business days from the date the order is placed.
· Complimentary shipping is provided via Malca-Amit armored, tailored for high value items, from the seller's location to you and delivered to your door. Sotheby’s will provide liability coverage for property in transit subject to certain exclusions. Signature is required at delivery. For Fine Art and Interiors please allow an extra 10-15 days for delivery.
· Please note, ship times may vary based on service levels indicated on the item’s product detail page.
FRONT DOOR SHIPPING
· Front Door shipping for orders has an estimated delivery of 4-6 weeks from the date the order is placed.
· Front door economy shipping is provided from the seller's location to you and delivered to your doorstep or the first available dry area outside of your house or building. Sotheby’s will provide liability coverage for property in transit subject to certain exclusions. Delivery will be made to a customer’s front porch, front door, curbside or garage, but the shipper will not enter the home or remove packaging.
· Your Front Door carrier will coordinate item collection from the seller, packing and shipping of the item. Delivery does not include unpacking, inspection, assembly or installation. For apartment buildings, if the building approves and the size of the item permits, delivery can be made to the lobby. Please make sure you have correct measurements and the item will fit the desired space in your home.
· The carrier will be in contact with you prior to delivery to schedule an appropriate delivery time. Signature is required at delivery.
· Please note, ship times may vary based on service levels indicated on the item’s product detail page.
WHITE GLOVE SHIPPING
· White Glove shipping for orders has an estimated delivery of 4-6 weeks from the date the order is placed.
· White glove shipping is provided from the seller's location to you, unpacked at your location and placed in the room of your choice. Sotheby’s will provide liability coverage for property in transit subject to certain exclusions. Your White Glove carrier will coordinate item collection from the seller, packing, shipping and in-home delivery. Delivery includes unpacking, inspection, and may include peripheral assembly.
· White Glove shippers cannot make any modifications to your home. Objects requiring installation (e.g., a lighting fixture or hanging decorative object) may require a professional electrician or contractor / handyman at your expense.
· Please make sure to measure doorways, stairways and elevators prior to purchase to make sure that the item being purchased can be delivered into your home or residence. Upon pickup and delivery, White Glove shippers will not dismantle an item for reassembly. Items that are unable to be delivered for any reason will be returned to the seller, and you will be responsible for all return shipping charges, including shipping insurance.
· The carrier will be in contact with you prior to delivery to schedule an appropriate delivery time. Signature is required at delivery.
· Please note: handling times which includes item preparation may take an additional 5-10 days. This is not included in the shipping time estimates. Front Door and White Glove delivery may be expedited upon request, but may incur extra charges. Ship times may vary based on service levels indicated on the item’s product detail page.
INTERNATIONAL SHIPPING
INTERNATIONAL STANDARD & EXPRESS SHIPPING
· International Standard & Express shipping for orders has an estimated delivery of 7-10 business days from the date the order is placed.
· Shipping is provided via FedEx, UPS, or DHL from the seller’s location to you and delivered to your door. Sotheby’s will provide liability coverage for property in transit subject to certain exclusions. Signature is required at delivery. For Fine Art and Interiors please allow an extra 10-15 days for delivery.
· Please note, ship times may vary based on service levels indicated on the item’s product detail page.
We currently ship to over 70+ countries internationally from the US. If your item qualifies to ship internationally it will be stated on the product detail page and at checkout. We currently do not ship to P.O. Boxes, APO/FPO addresses, select U.S. Territories and countries.
Items that are shipped internationally may be subject to customs duties, taxes or other fees set by the destination country and are solely the customer’s responsibility. These fees are in addition to the price and shipping cost charged at checkout and are typically collected prior to delivery depending on your destination. It is the customer’s responsibility to ensure that the item(s) can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
Shipping Cost
Select Buy Now marketplace items are offered with complimentary shipping. Complimentary shipping will be indicated on the product detail page when applicable. For all other items, a shipping estimate will be provided in your cart. Please note, complimentary shipping is not offered for international orders. Shipping costs will be determined based on item type, weight and destination.
Changing an Address on a Shipment
Please contact our Concierge team at orders@sothebys.com or 212.606.7430 to request an address change. Note that we may not be able to accommodate address changes once your order has been processed or shipped. Where changes are possible, additional shipping fees may apply.
Holding Shipments (Requests for Delay of Delivery)
If you wish to delay the delivery of your shipment, please contact our Concierge team at orders@sothebys.com or 212.606.7430 to determine whether the seller can accommodate your request. Storage fees may apply.
Multiple Deliveries
Items ordered together may not arrive together.
Track an Order
You will receive a shipping notification via email upon shipment of all or part of your order. Additional shipping updates may be provided by email.
Please contact our Concierge team at orders@sothebys.com or 212.606.7430 with any questions regarding the status of your shipment.
Last updated: March 23, 2021
Return Policy
Items listed as final sale are ineligible for return. If an item is final sale, that information will be included in the "Details" section on the product page. Most handbags, watches and pieces of fine jewelry are listed as final sale, so please refer to the product details for information on eligibility for return.
Inspecting an Object
Upon delivery of your order, please keep all packaging and shipping documents for your records. Note any condition issues, discrepancies or damage. Take close-up photos and images of the entire item.
Return Eligible Items
For items that are eligible for returns, buyers have two calendar days from the date of delivery (excluding weekends and U.S. federal holidays) to inspect the object and to request a return. When contacting us to initiate a return, please complete the SOTHEBY’S BUY NOW RETURN ORDER Form, found here.
We are unable to honor a request for return that is received more than two calendar days (excluding weekends and U.S. federal holidays) after delivery.
Note that when returning an item, you will be solely responsible for any return shipping costs, including any taxes or custom duties (as applicable).
Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable, if any, for any damage to an item.
A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to the seller. Refunded amounts will be credited to the payment method used to purchase the relevant item.
Certain orders from buyers residing in the EU or the UK may be eligible for enhanced return options. Please read Condition 19 of Sotheby’s Buy-Now Marketplace Conditions of Business for Buyers.
Item Issue or Shipping Damage
In the unlikely event that you receive a damaged item, please complete the SOTHEBY’S BUY NOW RETURN ORDER Form, found here. To note, return order request(s) will only be considered along with accurate photo documentation of the item and the packaging materials.
Once we review your return request, we will send you an email with further instructions.
For further inquiries or requests, please contact our Concierge team at marketplacereturns@sothebys.com or call 212.606.7430 Monday thru Friday, 9am -6pm ET with any questions regarding the status of your return.
Last Updated: 24 July, 2023